See below for Answers to Questions frequently asked about this promotion
If you can’t find the answer to your question here, please proceed to bottom of the page to submit your question to our Customer Support Team.
Purchase a Mitsubishi Electric Air Conditioner Model between 1st April 2020 – 31st July 2020 and submit a online claim by 30th of September 2020 to be eligible to receive an eftpos Gift Card.
The following table lists the participating products and Gift Card amount:
You must fully pay for your participating Mitsubishi Electric Air-conditioner between 9.00am AEDT on 1st April 20120 and 11:59 pm AEST on 31st July 2020.
All claims must be fully completed and submitted online by 11:59 pm AEST on 30th September 2020.
No claims will be processed after this date.
It is the responsibility of YOU (the Customer) to ensure that ALL correct & required information is provided.
If a claim has not been correctly submitted and/or is incomplete as of 11:59 AEST on 30th September 2020, then no card will be issued, and no further correspondence will be entered into.
You can view the full terms and conditions here
Please ensure the copy of the invoice includes:
- Claimant’s name (Business name will not be accepted)
- Residential installation address (PO Box not accepted on invoice)
- Date of Purchase (Must between 1st of April 2020 & 31st of July 2020)
- Store of Purchase
- The eligible models purchased
- Proof of payment – Invoice must show FULL PAYMENT or a $0 balance Owing
To submit a valid claim visit www.eftposgiftcard.mitsubishielectric.com.au
Complete in full all required details including serial number of Participating Product purchased and successfully completing and submitting the claim/application form.
A legible copy of your paid Invoice must be provided when you complete the online claim form.
There is a section in the online claim form for you to upload a copy of your Invoice. Accepted file formats are JPEG, PNG, GIF and PDF under 1MB in size.
A scan or photo of your Invoice Receipt is acceptable.
A Confirmation Email will be sent to you within 24 hours on submitting your claim.
Do not delete this email as it has your Claim ID – you’ll need this to activate your eftpos gift card when it arrives in the post.
Claims are strictly limited to a maximum of 3 Bonus eftpos Gift Cards per household.
Business applications will not be accepted. Invoices listing customer ABNs will not be accepted.
No, unfortunately this promotion is for Residential applications only.
Business purchases will not be accepted.
Only residential Applications can be considered for this promotion, therefore the name on the Invoice Receipt must be your personal name to prove ownership of the Air Conditioning System.
Invoice Receipts issued to a Business Name (or listing a customer ABN) cannot and will not be processed.
No, unfortunately the only way of enter this promotion is online.
Telephone, Fax or Postal applications CANNOT be accepted or processed.
Completed applications must be lodged online by 30th September 2020.
It is the responsibility of YOU (the Customer) to ensure that ALL correct & required information is provided online by this date. If a claim fails to be correctly entered, it will not be processed and NO further correspondence will be entered into.
If you do not have internet access or email you will need to find a friend, family member or retailer with internet access and email to help you complete your claim online.
After submitting your Online Application you will receive confirmation onscreen & via email.
Confirmation Email:
IMPORTANT: Do not delete the confirmation email.
Within 24 hours you will receive an automated email confirming the receipt of your application.
It will include your Claim ID - you'll need this to activate your eftpos Gift Card when it arrives in the post.
If you do not receive the Confirmation Email within 24 Hours:
- First, check your Spam/Junk folder - just in case.
It is the responsibility of you (the Customer) to ensure that your application has been lodged correctly.
Failing to do so may result in no card being issued. If a claim fails to be correctly entered, it will not be processed and no further correspondence will be entered into.
The eftpos Gift Card may take up to 4 weeks for delivery from approval of a claim form.
Your claim will be processed as quickly as possible, however due to popularity of the promotion it can take some time for all Applications to be reviewed and cards to be mailed out.
If you have not received it within 90 days please contact us via this link (with your Claim ID) to track your redemption.
Your Claim ID will be emailed to you within 24 hours of applying.
Important:
Your Claim ID is the security activation code for your application only.
You'll need this number to activate your eftpos Gift Card when it arrives in the post - so keep it safe.
Unique Numbers are used to ensure that only you can access the funds available on your eftpos Gift Card.
To ensure the security of your card, Unique Numbers will therefore not be supplied with the eftpos Gift Card when it arrives in the post & cannot be provided over the phone.
To find your Claim ID:
- Refer to the Confirmation Email (sent to you when you applied):
If you cannot locate it in your Inbox ... check you Spam/Junk folders, just in case.
Yes, if you have purchased the Air Conditioner/s through Finance, you need to ensure your Finance Approval Number is visible on your Invoice Receipt, as this will help us validate your claim.
On your Invoice Receipt:
The Model # will be printed on the Invoice Receipt and may end in either KIT, VE or VGD.
On the Air Conditioner Packaging:
The Model # will also be located on the box that the Air Conditioning System came in - on a white tag with three barcodes on it.
Valid Split System Air Conditioners (comprised of an Internal & External Unit) will be processed as a single System. Please supply the Model & Serial number details for the Internal Unit only.
Split System Air Conditioners:
The Serial # for your Air Conditioner can be found at the bottom right hand side of the Indoor Unit.
Your serial number is a seven digit number ending in the letter 'T'.
For example it would be in the following format: XXXXXXXT
Please do not provide serial number that is shown on product packaging.
Ducted Air Conditioning Systems:
The Serial # is located on the box your new air conditioning system came in.
It also located on the left side of unit itself.
The activation period expires 3 months from the issue date listed on your card. You will need your Claim ID to activate your eftpos Gift Card.
To find your Claim ID:
- Refer to the Confirmation Email (sent to you after your successful application):
If you cannot locate it in your Inbox ... check your Spam/Junk folders, just in case.
To activate your card:
- Activate your card online – Click here
Cards must be activated online within 3 months of the issue date listed on your card.
Activated eftpos Gift Cards are valid for twelve (12) months from date of issue on the card.
Any balance remaining on the card after the 12 month expiry cannot be refunded or transferred to a new card and will be forfeited - so make sure you spend it all!
To check the balance of your card please click here
eftpos Gift Cards are valid for use at any eftpos terminal in Australia and require activation before use. The eftpos Gift Card cannot be used to withdraw cash.
Acceptance of eftpos Gift Cards is at the Merchants discretion, so we suggest that you ask in-store first to make sure the Merchant is happy to accept the eftpos Gift Card for the purchase of goods.
Please keep your card safe.
Unfortunately, cards that are lost or stolen cannot be replaced.
You must take delivery of your participating product by 30th September 2020. However, you can start the claim process without your indoor serial number as long as you have paid for your product in full during the Offer Period.
An email will be sent to you reminding you to submit your indoor serial number by 30th September 2020..
If you do not submit your indoor serial number within this period, your claim will be deemed invalid.
Yes. You will need to return the gift card/s to Mitsubishi Electric.
Please return it to:
Mitsubishi Electric Australia
348 Victoria Road
Rydalmere NSW 2116
You can view the status of your claim at any time by clicking here. You will need to enter your email address that you registered the claim with to track the status of your claim.
You can check the status of your claim at any time by clicking here. You will need to enter your email address you registered your claim with.
Your claim status will appear on screen. If you claim is invalid and additional documents have been requested, please ensure you provide this by 30th of September 2020.
If your claim is invalid, you will receive an email requesting you to provide additional supporting documentation. You can resubmit by click here The link is also on the email that was sent to you. You will be required to enter your email address followed by your Claim ID.
You can find your Claim ID in the Email that was sent to you.
Claimants should allow 4 weeks for delivery of your eftpos Gift Card from finalisation of a valid claim.
The Promoter is Mitsubishi Electric Australia Pty Ltd ABN 58 001 215 792
It is the responsibility of YOU (the Customer) to ensure that ALL correct & required information is provided.
If a claim has not been correctly submitted and/or is incomplete as of 11:59 AEST on 30th of September 2020, then no card will be issued, and no further correspondence will be entered into.
To view the full Terms & Conditions of the promotion - Click Here